National and international shipping authorities define all specialty gases that are shipped in gas cylinders as “hazardous materials.”
Therefore, in order to ensure the safety of those transporting gas cylinders as well as the safety of the public at large, certain government restrictions and regulations apply whenever gas cylinders are shipped from one location to another.
The following steps will assist you in returning empty Air Liquide refillable cylinders and will help ensure adherence to all applicable laws. Consult shipping regulations for your country prior to offering materials for shipment. For further information, please contact our customer service team.
Once you have determined the original Air Liquide shipping location, you can return empty cylinders to us via common carrier or an Air Liquide truck. Your customer service representative can assist you in determining the best carrier for shipping the cylinders.
Empty, refillable cylinders from Air Liquide should be returned to the original shipping location (identified by the tag or label affixed to the cylinder). Contact your customer service representative to schedule a cylinder pick-up via common carrier or an Air Liquide truck. To expedite your pick up schedule, please communicate the following information to customer service:
Gas cylinders must be returned freight pre-pay and charge, or via your own carrier account. An Air Liquide facility cannot accept return cylinders freight collect without prior authorization.
Air Liquide does not offer partial credit for unused gas in an Air Liquide cylinder per our strict quality and safety procedures. Contact your account manager for more information.
For semiconductor or poisonous labeled cylinders, contact the Air Liquide shipping manager at the facility nearest you for details on proper shipping procedures.
Air Liquide does not accept the return of these types of cylinders.
Before returning, check your cylinders for the following:
A bill of lading needs to be prepared for the cylinders being returned. Contact your Air Liquide customer service representative if you would like us to schedule your return. In the event that you would like to schedule your cylinder return via your own freight account and choice of carrier, the following information must be present in a Bill of Lading. This Bill of Lading that is created must be presented to the carrier at the time of pick-up. The following is required by the U.S. DOT or the shipping authority in your country. As a follow-up, please email this Bill of Lading to your region’s customer service team as notification for a scheduled cylinder pick-up.